It is with regret that we have decided to close all hotels and eateries in the Sarnia Hotels Group until further notice due to the impact of the Coronavirus. This is a particularly challenging time for us all and one that hopefully will pass sooner rather than later.

Our thoughts are with all of our clients, team members, partners and suppliers and their loved ones during these uncertain times, and we look forward to warmly welcoming you all back to Sarnia Hotels soon.

Our reception continues to be manned and we are on hand to deal with your future bookings or answer any questions.

Privacy policy.

Privacy Policy

The following privacy policy applies from May 25th 2018.

This is the privacy policy of Sarnia Hotels and associated website, which shall include the home page, splash page and all other pages under the top level domain and all content thereon. The site does not use cookies.

Our Commitment

We respect your right to privacy and we aim to ensure that you have a trustworthy experience with us, including using our website and booking with or through us. We understand that you care about how your personal data is used and we want you to feel confident about how we handle your personal data. We want you to entrust us with the data.

What do we do with your personal Data?

  • We need your data in order to carry out our obligation and provide you with an effective service
  • We may need to communicate with you regarding your booking
  • We may need to collect sensitive personal data such as medical conditions, disabilities and special requirements
  • We will use your data to send you updated news and offers
  • Your personal data is not given to any advertisers
  • Your personal data is never sold

How long will we keep your data?

  • For hotel guests we will keep your information while you are a customer and for 2 years after your stay
  • If you have consented to be on our Sarnia Cherie newsletter you can unsubscribe at any time

Who do we share your data with and why?

  • We share your data with the hotels in the Sarnia Hotel group – Best Western Moores Hotel, Les Rocquettes Hotel and Best Western Hotel de Havelet.
  • We will use the data for analytical proposes and will provide you with up to date information on products and services if you opt in to that service

What data do you hold about me?

  • Your name
  • Your address
  • Your contact number
  • Your email address
  • Your stay history
  • Your preferences such as room options and special requests
  • We may collect your IP (Internet protocol) address to help administer our site. An IP address is a number that is assigned to your computer when you use the internet. This information does not contain any personally identifiable information about you. Your IP address is also used to help identify you during a particular session and to gather broad demographic data.

What rights do I have?

  • To be informed about how we use your personal data (the purpose of this Privacy Notice)
  • To update your personal data. You can update or amend your information by contacting our Data protection officer
  • Ask us to delete your personal data

How do I change my marketing preferences?

  • You can unsubscribe from email correspondence at any time
  • You can opt in and out of marketing communications at any time by contacting our Data protection Officer

How do I ensure my data is secure?

  • Sarnia Hotels are committed to making sure your data is secure. Your data is stored on our computer systems which have strong passwords and highly effective firewalls in place
  • We securely destroy all personal and financial data once it has expired. Paper records are shredded

How can I contact you?

If you would like more information or would like to raise any queries with us in relation to your information, you can contact us by writing to our Data Protection Officer:

Davina Mansell
Moores Hotel
The Pollet
St Peter Port


Acceptance of this Policy

By using this site, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. We reserve the right, at our discretion, to change, modify, add or remove portions from this policy at any time so visitors are encouraged to review this policy from time to time. Your continued use of our site following the posting of such changes means you accept the changes.


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